Employee retention starts with the application process. The applicant’s first look at the agency, followed by the employee’s initial impressions during orientation, as well as subsequent assignments, performance ratings, awards, promotions and overall working conditions, all influence whether an employee stays or leaves. An essential element of successful retention is for agencies to inform employees and applicants — as well as the public — that the agency places high value on EEO and diversity. Following are tips intended to assist agencies in creating a rewarding and diverse work environment in which it can hire and retain employees who strive for excellence.

• Demonstrate leadership commitment and accountability.
• Hire and train the right people.
• Establish Special Emphasis Programs and collaborate with affinity groups.
• Include the EEO director in strategic planning.
• Review agency EEO and personnel data.
• Improve advancement opportunities.
• Conduct employee opinion (climate) surveys and 360 degree evaluations.